{"id":38709,"date":"2025-12-28T16:55:23","date_gmt":"2025-12-28T16:55:23","guid":{"rendered":"https:\/\/basmaflowers.com\/%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d8%b3%d8%aa%d8%b1%d8%af%d8%a7%d8%af-%d8%a7%d9%84%d8%a3%d9%85%d9%88%d8%a7%d9%84\/"},"modified":"2025-12-28T17:11:05","modified_gmt":"2025-12-28T17:11:05","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/basmaflowers.com\/en\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n

Basma Flowers<\/strong><\/h3>\n\n\n\n

At Basma Flowers<\/strong>, customer satisfaction is very important to us. This Refund Policy explains the conditions under which refunds or replacements may be issued to ensure transparency and clarity.<\/p>\n\n\n\n

1. Undelivered Orders<\/h3>\n\n\n\n

If a customer reports that an order was not delivered, Basma Flowers<\/strong> requires up to 24 hours<\/strong> to investigate the delivery status.
If it is confirmed that no delivery attempt was made by our team, a full refund<\/strong> will be issued.<\/p>\n\n\n\n

2. Delivered Orders & Quality Issues<\/h3>\n\n\n\n

If an order has been successfully delivered but there is a concern regarding the quality of the flowers, arrangement, or gift, the recipient must contact Basma Flowers within 24 hours of delivery<\/strong>.<\/p>\n\n\n\n

In most cases, we will offer a replacement<\/strong> rather than a refund.<\/p>\n\n\n\n

Please note that flowers, plants, and cakes are perishable items<\/strong>, and proper care after delivery is the responsibility of the recipient.<\/p>\n\n\n\n

\u2757 No refunds or replacements will be issued if we are not notified within 24 hours of the delivery date.<\/p>\n\n\n\n

3. Cancellations<\/h3>\n\n\n\n

Orders may be canceled only before delivery<\/strong>.
If a cancellation request is received after the order has been delivered, no refund will be issued<\/strong>.<\/p>\n\n\n\n

Cancellations will not be accepted if incorrect delivery information (such as a wrong address) prevents successful delivery.
If a new address is provided and is within our delivery area, the order may be delivered accordingly.
If the new address is outside our delivery range, only 50% of the order value will be refunded<\/strong>.<\/p>\n\n\n\n

4. Refused Deliveries<\/h3>\n\n\n\n

Basma Flowers<\/strong> is not responsible for orders refused by the recipient.
No refunds will be issued if the recipient declines to accept the delivery for any reason.<\/p>\n\n\n\n

5. Substitutions<\/h3>\n\n\n\n

While we strive to deliver arrangements as displayed, substitutions may be necessary due to availability.
All substitutions will be made with items of equal value and similar quality<\/strong>, and such cases are not eligible for refunds<\/strong>.<\/p>\n\n\n\n

6. Incorrect Address & Re-Delivery<\/h3>\n\n\n\n

If an incorrect delivery address is provided or changes are requested after the order is confirmed, resulting in re-delivery, an additional re-delivery fee of JOD 10.00<\/strong> will apply.
Re-delivery fees are non-refundable<\/strong>.<\/p>\n\n\n\n

7. Fraud Prevention<\/h3>\n\n\n\n

Basma Flowers<\/strong> reserves the right to refuse or cancel any order suspected to be fraudulent.
If an order is canceled due to confirmed fraudulent activity, a refund will be processed according to our internal review.<\/p>\n\n\n\n

\n\n\n\n

Contact Us<\/h3>\n\n\n\n

If you have any questions regarding this Refund Policy, please contact us via WhatsApp or our official communication channels.
We are always happy to assist you \ud83c\udf38<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Basma Flowers At Basma Flowers, customer satisfaction is very important to us. This Refund Policy explains the conditions under which<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-38709","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/basmaflowers.com\/en\/wp-json\/wp\/v2\/pages\/38709","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/basmaflowers.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/basmaflowers.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/basmaflowers.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/basmaflowers.com\/en\/wp-json\/wp\/v2\/comments?post=38709"}],"version-history":[{"count":3,"href":"https:\/\/basmaflowers.com\/en\/wp-json\/wp\/v2\/pages\/38709\/revisions"}],"predecessor-version":[{"id":38715,"href":"https:\/\/basmaflowers.com\/en\/wp-json\/wp\/v2\/pages\/38709\/revisions\/38715"}],"wp:attachment":[{"href":"https:\/\/basmaflowers.com\/en\/wp-json\/wp\/v2\/media?parent=38709"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}